Collaboration • Knowledge • Leadership

Collaboration • Knowledge • Leadership

Courageous Conversations - December 2022

 

Course outline

Introduction

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  • What is a courageous conversation?
  • When is a courageous conversation most important?

Components of a courageous conversation

  • What stops us from communicating effectively on difficult topics?
  • Barriers to communication
  • Killer phrases
  • What can we do to minimise these?

The skills required for communicating courageously

  • The art of asking questions
  • The skills of assertiveness
  • Interpreting the non-verbal components
  • Managing your emotional response
  • Responding versus reacting
  • Understanding your power and authority
  • Using influencing skills for better outcomes

Planning for courageous conversations

  • Negotiating ground rules
  • Define the desired outcomes of the conversation
  • Establish mutually acceptable boundaries

The ORACAP model

  • The model in action
  • Self management after a courageous conversation

Learning objectives

At the end of this program, participants will:

  • Understand the importance of having a courageous conversation
  • Be able to use and interpret the non-verbal components of communication
  • Be able to listen actively
  • Understand and utilising your power and authority
  • Be able to communicate more assertively
  • Be able to use questions more effectively in difficult communications
  • Be able to manage the emotions of both parties more effectively, and
  • Be able to effectively plan for difficult communications.

Event Details

Starts 5 December 2022 - 9:30 am
Price per person $750.00
Members Price $562.50
Facilitator Fundamental Training & Development
Day 1 Mon, 5 December 2022 - 9.30am to 1.00pm
Day 2 Tues, 6 December 2022 - 9.30am to 1.00pm
Location Zoom - Online