Collaboration • Knowledge • Leadership
Mental Health Victoria may collect personal information when it is necessary for or related to our functions or activities.
The kinds of personal information we collect from students, job applicants, members and others may include:
We may collect personal information through a variety of channels. This includes paper forms, online through our website or through the website of others such as Eventbright (when registering for a workshop or conference), correspondence – both letters and emails, face to face or over the telephone.
We use social networking services such as Twitter, YouTube and LinkedIn. Personal information may be collected when communicating over these mediums.
The social networking service will also handle personal information for its own purposes. These services have their own privacy policies. These can be accessed on the platform websites.
Personal information is collected where it is necessary for or related to our work as an advocate for mental health system reform and in the delivery of services.
Personal information will be collected to establish and maintain records for the employment and recruitment of staff, and to establish and maintain student records.
Personal information may also be used to conduct statistical analysis and market research to improve service delivery. Mental Health Victoria may engage external companies to conduct this research and share your personal information with these external companies. All organisations, including those based outside of Australia, with whom personal information is shared must abide by this Privacy and information security policy.
Personal information is stored online and in physical copy. Mental Health Victoria takes reasonable steps to protect your personal information against misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include:
When no longer required, Mental Health Victoria destroys or archives personal information in a secure manner.
Members, students, employees and job applicants have the right to ask:
If asked, Mental Health Victoria must give access to personal information, and take reasonable steps to correct it if it is incorrect, unless there is a law that allows or requires Mental Health Victoria not to. In this case, Mental Health Victoria will notify the applicant in writing, and explain the reasons. Mental Health Victoria can be contacted at firstname.lastname@example.org to access or amend personal information.
If you wish to complain about how we’ve handled your personal information, you can ask to speak to the manager of the person you have been dealing with, or in the case of the CEO the Chair of the Board. You can also call us on (03) 9519 7000, email us on email@example.com or write to us at PO Box 1117, Elsternwick, Victoria 3185.
Please be clear, factual, and tell us the outcome you would like to achieve. Providing your name and contact details will help us to get in touch and help resolve the issue. If you provide feedback anonymously, we won’t be able to respond to you personally.
We will always respond to your feedback. We aim to resolve complaints within 10 working days. If we can’t resolve your complaint, we’ll explain why and let you know your options.
We will use the information from your feedback to investigate and resolve your complaint. We will also use the information to provide feedback to staff or our business areas. Your information will be stored and used to assist us to improve the delivery of our services.
Contacting the Office of the Australian Information Commissioner If we do not resolve your complaint to your satisfaction, you can contact Office of the Australian Information Commissioner (OAIC). The OAIC is an independent national regulator for privacy and freedom of information. You can contact them by phone on 1300 363 992, online through an Enquiry form or by mail at GPO Box 5218, Sydney NSW 2001.